Help Center

At Auction Forge, we believe it's important that you can participate in our auctions with peace of mind. In our help center, you’ll find everything you need to know about registering, bidding, paying, collecting, and more.

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Frequently Asked Questions

How do I create an account?

To place bids, you need an account. Click "Register" at the top right of our website and fill in your details. Once confirmed, you can log in and start bidding.

How do I find the right lot?

Go to the "View all auctions" page and use filters to search by category, brand, location, or end date. This helps you easily find what you're looking for.

How does bidding work?

Place your bid on the lot page. You will always see the current highest bid. If you’re outbid, you’ll get a notification so you can bid again if you wish.

Can I cancel my bid?

No, a bid is binding and cannot be withdrawn. Please double-check before confirming.

How do I know if I’ve won?

After the auction ends, you’ll automatically receive an email. You can also view your won lots in your account.

How do I pay for my lot?

After winning, you’ll receive an invoice with payment instructions. Payment can be made using the available methods listed. Once paid, you can collect the lot or have it delivered (if available).

How does pickup or delivery work?

Pickup details such as address, available dates, and times are listed with each lot. Delivery is possible for some lots and will be clearly stated if available.

I have a complaint or issue, what now?

Please contact our customer service. We’re happy to help and will work with you to find a suitable solution.

Can I view lots in advance?

Many auctions allow viewing days. Details are listed on each lot’s page.

Can I participate as a business?

Yes, both businesses and consumers are welcome. During registration, you can indicate that you want a business account.

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